Our commitment to you
At Scoop & Surprise Boutique, we believe in clear communication and a magical shopping experience. This policy page outlines everything you need to know about your purchase, ensuring transparency and trust from scoop to surprise.
Your surprise, our promise
At Scoop & Surprise Boutique, every order is made with excitement, care, and a little bit of magic! 💖 Here’s what you can expect when you shop with us:
Surprise experience
Each scoop is a mystery! Items are chosen at random based on the beads you receive — that’s part of the fun! No two orders are exactly the same.
Value promise
We always aim to give you great value for what you pay. Your bundle will feel worth it (and then some!).
Important purchase details
All sales are final
Because of the surprise nature of our products, no refunds or exchanges are offered once your order is placed. All sales are final.
Payment policy
Full payment is required to secure your order. Orders are prepared once payment is received.
Pickup / Shipment
Pickup details will be arranged after purchase. Please be on time for pickup or communicate if you need changes.
Shipment details will be arranged after purchase. Please expect at least 2 weeks.
Processing time
Orders are prepared with care! Please allow a short processing time before pickup or shipment sent. It might take a bit to receive your bundle, depending on the amount we have.
Item variety
Items may include a diverse range of products, adding to the excitement of each scoop.